How do I return an item? Safety Source NE will accept returns up to 30 days from time of order receipt. Unless there was an error from Safety Source NE, buyers are responsible for all return shipping costs. If Safety Source NE makes an error, a prepaid return will be emailed to buyer and no costs will be incurred by the buyer. For a full refund, items must be returned within its original packaging with no signs of wear. If an item is returned used or without its original packaging, your order will be returned at buyers expense and no refund will be issued. RETURN ADDRESS (USPS) Safety Source NE P.O. Box 532 Sturbridge, MA 01566 RETURN ADDRESS (UPS/FEDEX) Safety Source NE 29 Gillespie Road Charlton, MA 01566 If needed, please contact Safety Source NE customer service for more information on returning an item at 1-800-225-3553. You can also email us at [email protected] for more information on your return. Thanks You!